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Practical systems, built for real work

Operator-turned-builder in Humboldt County, CA

I’m Kody Dennon. I design and deliver dependable tools informed by years in customer service, field deployments, and service management—focused on clear workflows, durable data models, and documents that print cleanly.

From 2017 through 2025 I helped local businesses keep service promises by coordinating help desk requests, vendor dispatch, onsite repairs, and customer communication across Humboldt County.

That end-to-end delivery work—balancing technicians, warranty partners, and client expectations—shapes how I build today: straightforward stacks, stable schemas, and interfaces that make sense to the people using them every day.

I partner closely with operators to understand their constraints, translate them into dependable systems, and ship improvements that hold up under real-world pressure, whether the job is in a storefront, a plant, or occasionally on the water.

Operating values

  • Field truth over theory

    Prioritize what works at a front desk or during a service call, not just what looks good in a diagram.

  • Clarity

    Plain language, straightforward setups, and maintainable choices.

  • Respect for time

    Fewer clicks, cleaner outputs, reliable results.

Now focusing on

  • Service Tracker — dealer tooling for assets, work orders, scanning, and pro PDFs.
  • Operations playbooks — documented customer service, vendor coordination, and contract reporting.
  • VesselDB — equipment history management for teams that sometimes include maritime assets.

Where I\u2019ve partnered with teams

Past engagements flexed to the maturity of each product organization. These are the arenas where I routinely plugged in and shipped alongside partners.

Infrastructure & Cloud

Hybrid environments and cloud productivity suites.

  • Microsoft 365 (identity, email, retention)
  • Google Workspace (identity, mail, retention)
  • Backup & DR: MSP360, Backblaze B2 (immutable)
  • Servers, storage, networking gear, UPS

Networking & Connectivity

Design, deploy, and troubleshoot networks on land and at sea.

  • UniFi, VLANs, Wi‑Fi surveys, site‑to‑site VPN
  • Vessel/satellite communications

IT Support & Field Operations

Documented help desk triage through on‑site warranty engagements.

  • Help desk & remote tools
  • Vendor/warranty management, SLAs, quoting/invoicing
  • On‑site repair projects and user training sessions

Hardware & Devices

Computers, network devices, and authorized appliance repair projects.

  • Workstations, servers, network appliances
  • Samsung/BSH appliance warranty repair projects

Marine Electronics

Install, diagnostics, and onboard networking.

  • Radar, GPS, sonar, AIS, autopilot
  • Onboard networking and systems integration

Journey so far

A decade of blending research, product strategy, and operational design. Each chapter sharpened how I help teams move from vision to dependable delivery.

  1. Owner / IT Solutions Specialist

    Honest Tech Services, LLC

    Eureka, CA

    • Managed IT, monitoring/help desk, backup & recovery.
    • Marine electronics installs and onboard networking.
    • Completed authorized Samsung/BSH warranty repairs.

  2. Posted & Roaming Guard

    SVT Gruppe Inc.

    Eureka, CA

    • Access validation, de‑escalation, incident response.

  3. Lead Service Technician

    The Tech Shoppe

    Fortuna, CA

    • Oversaw repair operations and customer communications.

  4. Freelance IT Specialist

    Self‑Employed

    Humboldt County, CA

    • Setup, malware cleanup, email configuration, backups, and user training.

  5. Assistant Manager

    Advanced Cellular & Repair LLC

    Fortuna, CA

    • Customer communications, device repairs, POS reconciliations.
About | Kody Dennon