Infrastructure & Cloud
Managing systems and cloud platforms.
- Microsoft 365 administration
- Google Workspace administration
- Backup & disaster recovery
- Servers, storage, and networking
IT Professional
Kody Dennon
IT professional with 7+ years of experience in technical support, field service operations, and customer service management. Based in Humboldt County, CA and open to full-time opportunities.
From 2022 to 2025, I ran Honest Tech Services, delivering B2B managed IT services including endpoint protection, help desk support, backup and recovery, and on-site service. I also handled authorized Samsung and BSH appliance warranty repairs.
Before that, I spent 5 years as a freelance IT specialist supporting small businesses and home users with workstation setup, malware cleanup, email configuration, and backups.
Now I'm looking for a full-time role where I can apply this experience on a team—whether that's IT support, operations, or service management.
What I value
Practical experience
Hands-on work with real business problems, not just theory.
Clear communication
Explaining technical issues in plain language.
Reliable follow-through
Getting things done on time and keeping people informed.
Current focus
- Seeking full-time IT or operations roles
- Building Service Tracker — a work order and asset management tool
Skills
Areas where I have hands-on experience.
Networking
Setting up and troubleshooting networks.
- UniFi, VLANs, VPNs
- Wi-Fi surveys and optimization
IT Support & Field Operations
Help desk support and on-site service work.
- Help desk and remote support
- Vendor and warranty management
- On-site repairs and user training
Hardware & Devices
Computers, network equipment, and appliances.
- Workstations and servers
- Samsung/BSH appliance repair (authorized)
- Network appliances and equipment
Experience
Roles across IT support, field service, and operations management.
Owner / IT Solutions Specialist
Honest Tech Services, LLCEureka, CA
- Managed IT services: endpoint protection, help desk, backup & recovery.
- Marine electronics installs and onboard networking.
- Completed authorized Samsung/BSH warranty repairs.
Posted & Roaming Guard
SVT Gruppe Inc.Eureka, CA
- Access validation, de‑escalation, incident response.
Lead Service Technician
The Tech ShoppeFortuna, CA
- Oversaw repair operations and customer communications.
Freelance IT Specialist
Self‑EmployedHumboldt County, CA
- Setup, malware cleanup, email configuration, backups, and user training.
Assistant Manager
Advanced Cellular & Repair LLCFortuna, CA
- Customer communications, device repairs, POS reconciliations.
Certifications
Industry certifications and training.
Sophos Certified MSP
Sophos · 2026
Valid through Feb 2026
Samsung Knox & Galaxy Business Associate
Samsung · 2026
Valid through Apr 2026
Samsung Certified Service Technician
Samsung · 2026
TVs, Cooking, Refrigeration, Washer/Dryer, Dishwasher (Valid through Mar 2026)
FCC Element 1
Federal Communications Commission · 2025
Working toward Element 3