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Resume

Experience snapshot

Toggle between quick highlights and a deeper look at service management, vendor coordination, and technical tooling powering Service Tracker, operations playbooks, and other delivery support products. The print-ready résumé is available by request while the final PDF is reviewed.

  • Negotiated ISP and vendor contracts that delivered 4× bandwidth and $6,100+ in client savings.
  • Built service workflows that connect customer intake, dispatch, technicians, and reporting for Humboldt County teams.
  • Coordinated specialized equipment deployments, including navigation upgrades, while keeping operations running.

Concise highlights of current products and capabilities.

The printable PDF is in final review. Email me at kodydennon@gmail.com for the latest version.

Summary

Entrepreneurial problem-solver with 7+ years delivering technical solutions across operations, vendor coordination, compliance, and customer engagement.

Experience spanning managed IT rebuilds, backup initiatives, field deployments, and specialized equipment installs—including maritime work when required. Balances strategic decisions with practical execution.

Skills

Infrastructure & Cloud

  • Hybrid IT (on-prem servers, storage, networking)
  • Microsoft 365 & Google Workspace (identity, email, retention)
  • Backup & DR: MSP360, Backblaze B2 (immutable, recovery testing)
  • Networking: UniFi, VLANs, Wi-Fi surveys, site-to-site VPN, specialized communications

IT Support & Field Operations

  • Help desk, troubleshooting, remote tools
  • Vendor/warranty management, SLA enforcement, quoting/invoicing
  • Onsite repair projects and user training

Hardware & Devices

  • Workstations, servers, network appliances
  • Samsung/BSH appliances (authorized warranty project experience)
  • Specialized equipment installs: navigation systems, point-of-sale, and connected sensors

Additional

  • OS: Windows, Linux, macOS, iOS & Android
  • AI/Automation: implemented practical use cases with transparency & opt-out policies

Experience

  1. Owner / IT Solutions Specialist

    Honest Tech Services, LLC • Eureka, CA

    2022-11 — 2025-08

    Delivered managed IT rebuilds, field service deployments, and specialized equipment projects.

    • Implemented endpoint and email protection, monitoring/help desk, backup and recovery, and on-site and remote response.
    • Negotiated ISP contracts achieving 4× bandwidth and $6,100+ in client savings.
    • Established partnerships with 14+ major brands and became a reseller across 28+ vendors and distributors.
    • Coordinated specialized equipment installs, including navigation upgrades, while keeping operations running.
    • Served as an authorized Samsung/BSH appliance provider and managed warranty repairs and parts logistics.

  2. Freelance IT Specialist

    Self-Employed • Humboldt County, CA

    2017-07 — 2022-11

    Helped SMBs and home users with setup, malware cleanup, email configuration, backups, and training.

  3. Posted & Roaming Guard

    SVT Gruppe Inc. • Eureka, CA

    2020-01 — 2022-08

    Ensured site safety through access validation, de-escalation, and incident response.

  4. Lead Service Technician

    The Tech Shoppe • Fortuna, CA

    2018-06 — 2019-04

    Oversaw repair operations, customer communications, and device repairs.

  5. Assistant Manager

    Advanced Cellular & Repair LLC • Fortuna, CA

    2017-06 — 2018-05

    Managed customer communications, laptop/phone repairs, and POS reconciliations.

Resume | Kody Dennon