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Concise highlights of current products and capabilities.

Tip: Use the Snapshot for quick screening and the Detailed version for full history. For alternate formats, email kodydennon@gmail.com.

Summary

IT professional with 7+ years of experience in technical support, field service operations, vendor coordination, and customer service management.

Background includes managed IT services, system administration, backup and recovery, network deployments, and authorized appliance repair programs. Currently seeking full-time opportunities.

Skills

Infrastructure & Cloud

  • Hybrid IT (on-prem servers, storage, networking)
  • Microsoft 365 & Google Workspace administration
  • Backup & disaster recovery (MSP360, Backblaze B2)
  • Networking: UniFi, VLANs, Wi-Fi surveys, VPN

IT Support & Field Operations

  • Help desk, troubleshooting, remote support
  • Vendor and warranty management, SLAs
  • On-site repairs and user training

Hardware & Devices

  • Workstations, servers, network appliances
  • Samsung/BSH appliance repair (authorized technician)

Additional

  • Operating systems: Windows, Linux, macOS, iOS, Android
  • AI-assisted development: Built full web applications, internal tools, and system integrations using AI coding assistants

Experience

  1. Owner / IT Solutions Specialist

    Honest Tech Services, LLC • Eureka, CA

    2022-11 — 2025-08

    Delivered B2B managed IT services: endpoint/email protection, monitoring/help desk, backup & recovery, and on-site/remote support.

    • Delivered endpoint and email protection, monitoring/help desk, backup and recovery, and on-site/remote support.
    • Provided marine electronics services: radar, GPS, sonar, AIS, autopilot installs & diagnostics, onboard networking and redundant satellite connectivity.
    • Served as an authorized Samsung/BSH appliance service technician.

  2. Freelance IT Specialist

    Self-Employed • Humboldt County, CA

    2017-07 — 2022-11

    Helped SMBs and home users with setup, malware cleanup, email configuration, backups, and training.

  3. Posted & Roaming Guard

    SVT Gruppe Inc. • Eureka, CA

    2020-01 — 2022-08

    Ensured site safety through access validation, de-escalation, and incident response.

  4. Lead Service Technician

    The Tech Shoppe • Fortuna, CA

    2018-06 — 2019-04

    Oversaw repair operations, customer communications, and device repairs.

  5. Assistant Manager

    Advanced Cellular & Repair LLC • Fortuna, CA

    2017-06 — 2018-05

    Managed customer communications, laptop/phone repairs, and POS reconciliations.

Resume | Kody Dennon