Role
Owner & Principal Systems Engineer responsible for service design, delivery, and vendor relationships.
Nov 2022 – Aug 2025
Managed Services & Business Continuity
As owner of Honest Tech Services (operations ceased Aug 2025), I built a full-stack managed services program that delivered 24×7 monitoring, multilayer security, and resilient backups for small-business clients.
- Managed IT
- Backups
- Operations
Approach and execution
What I did
Key Actions
Designed and launched a managed services stack covering 24×7 monitoring, automated patching, endpoint detection and response, email filtering, DNS filtering, and MFA enforcement across more than 70 client endpoints.
Implemented business continuity plans with Microsoft 365 and Google Workspace backups, immutable storage, off-site replication, and documented recovery runbooks.
Negotiated ISP and software contracts while securing partner relationships with Microsoft, Sophos, Lenovo, Logitech, and Samsung to streamline licensing and procurement.
Authored incident response, risk management, and HIPAA/GDPR-aligned compliance SOPs to standardize service delivery.
Impact & Outcomes
Cut unplanned downtime by approximately 35% through proactive patching and monitoring, and reduced ISP costs for clients by up to $6K annually through contract negotiations.
Achieved successful quarterly restore tests and increased recurring service revenue that sustained the company through Aug 2025 closure.
Interested in similar results?
I’m available for full-time roles or contract engagements—let’s discuss how my hands-on approach can help your team.