2023 – 2025
Established and operated a certified Samsung and BSH Authorized Service Center, overseeing technician training, compliance, and end-to-end repair logistics until Honest Tech Services closed in Aug 2025.
Results at a glance
A snapshot of the results and changes across operations, adoption, and team experience.
Approach and execution
Set up, certified, and managed the official Samsung and BSH Authorized Service Center, earning ASC credentials, training technicians, coordinating repair orders and parts logistics, and maintaining first-visit success and customer satisfaction metrics while ensuring strict policy compliance.
Built the service center infrastructure, including Samsung's ASC portal configuration, technician onboarding plans, and a ticketing workflow that met turnaround SLAs.
Completed Samsung and BSH certification programs, implemented ongoing training, and enforced the confidential policy and procedure guidelines covering safety, courtesy, and documentation standards.
Coordinated dispatch, parts sourcing, warranty claims, and reporting while passing Samsung quality audits and maintaining traceable records for compliance reviews.
Processed 325+ repair tickets with a >95% first-visit completion rate and 4.8/5 customer satisfaction scores across Samsung's reporting dashboard.
Reduced average turnaround time below 72 hours by staging OEM parts inventory and tightening technician routing, contributing to renewed manufacturer referrals.
I’m available for full-time roles or contract engagements—let’s discuss how my hands-on approach can help your team.