IT Professional | Operations & Service Management
7+ years of experience in IT support, field service operations, and customer service management. Currently seeking full-time opportunities.
Hands-on initiatives across service management, vendor coordination, and specialized equipment support. Dive into the stories for concrete outcomes delivered for teams around Humboldt County.
Nov 2022 – Aug 2025
As owner of Honest Tech Services (operations ceased Aug 2025), I built a full-stack managed services program that delivered 24×7 monitoring, multilayer security, and resilient backups for small-business clients.
2023 – 2025
Established and operated a certified Samsung and BSH Authorized Service Center, overseeing technician training, compliance, and end-to-end repair logistics until Honest Tech Services closed in Aug 2025.
2024 – Present
Development of a service-operations platform for designer shades and blinds service and sales providers. Keeping track of service work, parts, customer assets, installation and so much more.
2023 – 2025
I saw how small commercial fleets and charter captains on the Northern California coast lacked reliable, integrated marine technology and support. Through Honest Tech Services I built bespoke onboard systems; radar, GPS, sonar, navigation displays, satellite connectivity, and environment hardened computers keeping local crews safe and connected at sea.
2024 – 2025
Built a lightweight webapp to track vessels, onboard systems, service history, and parts—optimized for fast field lookup.